![]() The following rules and restrictions apply: If your item does not meet the conditions outlined below, please visit your local Neiman Marcus store to conduct the exchange. If you are not satisfied with your purchase, we will gladly offer an even-dollar exchange for an alternate size or color of the same item. Because your trust is important to us, we want you to be completely happy with every purchase. Online Exchange PolicyĪt Neiman Marcus, we respect and value every customer. Neiman Marcus store purchases may be returned by mail to the store in which they were purchased. ![]() For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. Gift Returns By MailĬlick here to start your gift return using the order number. Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed to: Sales Division, 4121 Pinnacle Point Dr, Dallas, TX 75211. If you don't have an order number, please call 1-88 for assistance. Eligible merchandise may be returned FREE if received within 15 days of the delivery date above exclusions apply.Ī return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as "Return Fees Apply." Returning By MailĬlick here to start your return using the order number. ![]() Please allow 10 to 14 days for processing your return.
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